Job Advert: Resident Liaison Officer (RLO) - Oxford Area
We are looking for a proactive and customer-focused Resident Liaison Officer (RLO) to join our team in Oxford. The successful candidate will be the first point of contact between our teams and residents, ensuring they are informed and supported throughout the works taking place in their homes.
Role Details:
- Location: Town Hall, St Aldate's, Oxford, Hertfordshire, OX1 1BX (covering postcodes OX1, OX2, OX3, & OX14)
- Pay Rate: £18 p/h PAYE Direct or £22.53 p/h Umbrella
- Hours: Monday to Friday, 8:00 AM to 4:30 PM (40 hours/week with 30 minutes for lunch)
- Start Date: ASAP upon successful interview (Interviews to be held face-to-face in Oxford)
Responsibilities:
- Act as the first point of contact between our teams and residents
- Ensure residents are informed at all stages of the works
- Handle customer complaints and provide support to vulnerable residents
- Travel between properties in the Oxford area (mileage will be paid upon submission of weekly timesheets/expenses)
Requirements:
- Full UK driving licence and access to a car (required for travel between properties)
- In-date CSCS card or willingness to apply
- Strong communication skills and experience in a customer-facing role
Benefits:
- All IT equipment & branded PPE will be provided
- Mileage expenses covered
If you meet the criteria and are available for an ASAP start, please send your CV to Fiona Gayle at fiona.gayle@resourcinggroup.co.uk for consideration.
Resourcing Group is acting as an Employment Business in relation to this vacancy.