Aug 29, 2024
Account Manager
£62,500 per year
Full time, perm
What will you deliver?
- Accountable for the financial performance of the contract.
- Ensure compliance with all statutory and company procedures across the stakeholder groups
- Ensure that all risks relating to (SHEQ) safety, health, environment and quality are effectively managed through the use of RAMS, PPE, training and company procedures to ensure a safe working environment for employees, clients and end users.
- Develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors to improve contractual operational performance.
- Develop meaningful and sustainable relationships with the Client and related Client organisations.
- Manage the client service delivery, which is spread over a number of locations, by ensuring all available resources work in a collaborative manner.
- Agree and maintain a clear business plan for the appointed contract.
- Set, monitor and control SLA's and KPI's seeking opportunities to provide added value across the delivery stakeholders.
- Work with operational personnel and the support team to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the client/company's asset management system.
- Review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to escalate to the Regional Manager as necessary.
- To review contract performance monthly with the Regional Manager and agree future plans
- Drive successful contract negotiations and business improvement initiatives
- Manage any support functions as required to deliver a coherent service. And review the interface with third party suppliers and sub-contractors
- To maintain commercial understanding of the client contractual deliverables across all services and to regularly meet with the client to further understand their organisation and requirement.
Who are we looking for?
- Previous account management experience with a good knowledge of building services and legislation and/or experience in a social housing environment
- Proven experience of people management - ability to lead, mentor and develop high performing teams
- Able to manage a helpdesk function
- Proven experience and track record in working in Facilities Management
- Must have the ability to think clearly in extreme circumstances.
- Technical background essential
- H&S / M&E Qualification
- Water Systems and Legionella Control - HSG274
- Working knowledge of Microsoft Office, including Word and Outlook
- Experience of using a CAFM system
- Must have a full clean driver's licence.
- A recognised industry qualification will be required, and previous experience is essential.
- Asbestos awareness
- Good communicator with the clients, other service partners and suppliers.
- Able to deal diplomatically with the client's demanding personnel.
- Self-motivated and able to work unsupervised.
- Able to work as part of a team and flexible and adaptable to change.
To apply please send your CV to a.donnelly@resourcinggroup.co.uk
Resourcing Group is acting as an Employment Agency in relation to this vacancy.
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