Responsible for the delivery of services to the highest standard, ensuring the effective management of staff, the provision of excellent customer service and compliance with contract and company requirements.

Responsible for the effective management of contractual performance, including the incurrence of financial penalties, to ensure that all services are delivered to the contract specification and that all changes, developments and additional services are recorded accordingly with the commercial activity of the contract.

To exercise financial and commercial controls in the management of expenditure and income within agreed budgets. To maximise profitability of operations and deliver ongoing cost savings.

To recruit, select, motivate and manage the service teams where appropriate and to ensure continual training and staff development.

To assist in the formulation of budgets, business plans and departmental strategies to meet the demands of service provision and continuous improvement.

To actively promote services within relevant locations, creating effective marketing strategies in order to sustain and encourage new business opportunities.

The effective management of all HR related issues for staff ensuring the close liaison with the contract's HR Manager to ensure that all issues are dealt with in accordance with company procedures and timescales, including probationary and performance reviews, absence, disciplinary, and performance management appraisals.

To lead and manage service delivery and customer contact, to ensure the provision of highest impressions of quality, customer care, proactivity and professionalism to our customer/clients and staff.

To manage the business cost effectively with respect to supply chain efficiency in order to achieve best value for money in the procurement of services and goods.

To manage all associated subcontracted services and to ensure that subcontractors are able to carry out their duties in a safe and timely manner and that work is contractually compliant. Complete all associated paperwork and conduct regular service review meetings.

To submit quotations, estimates and tenders for additional work as requested and to be responsible for the preparation, accuracy and processing of all accounts following completion of projects/events, in accordance with company guidelines and procedures.

Responsible for overseeing the accurate completion of all necessary documentation, including timesheets and payroll records.

To ensure appropriate training provisions on induction and use of equipment and to identify training needs for the service. Provide continuous on-the-job training and carry out toolbox talks on a regular basis.

To ensure all equipment is checked as safe prior to use and any defects are reported immediately. Ensure that maintenance schedules are carried out.

To ensure compliance in the completion of COSHH and Risk Assessment records and all associated health and safety documentation, ensuring industry legislation and company quality systems are adhered to and that these areas are effectively managed at all times.