Contract Team Leader
Bellshill
Permanent basis.
This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.
The role holder will provide contractual support to the mobile and any site-based teams to be engaged on a property contract by focusing on customer service and ensuring efficient delivery of back-office systems.
What will you deliver?
- Oversee a team of admin staff by ensuring all processes such as absence, lateness, adherence, Personal Development and setting of objectives are followed in line with the processes and procedures.
- Manage the Support Team resource to ensure there is adequate cover throughout the day.
- Demonstrate a clear and focused approach by maintaining Customer Service and improving Customer Relationships.
- Ensure that every team member is contributing equally and complete a review of workloads using monthly generated reports.
- Have a strong focus on managing financial issues to maximise profitability from reactive and scheduled extra works.
- Take reasonable care for the health and safety of him/herself and others who may be affected by their acts and omissions and to co-operate with his/her employer so far as is necessary to enable them to carry out their statutory duty.
- Demonstrate a rapid response to customer billing issues and show a systematic approach to problem solving.
- Resolve issues at first level and escalate to the Account Manager when/where required.
- Monitor and review completion of the Compliance Document Tracker, highlighting issues and omissions to the Contract Managers and the Account Manager
- Monitor and review the contract monthly report's and escalate to Contract Managers, the Account Manager, or the Regional Manager where necessary.
Who are we looking for?
- Management experience - including performance / absence and coaching and developing.
- Able to take ownership of their work and be empowered to make their own decisions.
- Strong ability to manage financial issues to maximise profitability from reactive and scheduled extra works.
- Able to Resolve issues at first level and escalate to the Account Manager when/where required.
- Experience in monitoring and reviewing contract monthly report's and able to escalate to Contract Managers, the Account Manager, or the Regional Manager
- Good IT knowledge and experience covering knowledge of MS Outlook and other MS Office packages including Word and Excel
- FM / Property Experience
Please send your interest and CV to a.donnelly@resourcinggroup.co.uk
Resourcing Group is acting as an Employment Agency in relation to this vacancy.