Title: Customer Service Advisor, Housing Repairs (Hybrid)
Location: Reading
Start Date: ASAP
Pay Rate: £15.28ph PAYE
Contract: 3 - 6 Months
Our client who are one of the leading companies are currently recruiting for a Customer Service Advisor to join their team on a Temporary basis in the central Reading.
Monday to Friday role
Duties:
- First point of contact for all planned and reactive maintenance activity, received by telephone and e-mail.
- Plan PPM work for engineers and sub-contractors
- Dealing with phone calls on various issues from customers
- Deal with all enquiries, correspondence, applications and enforcement and any associated appeal activity within agreed time scales and update and maintain all service-related systems
- With a high degree of attention to detail and by applying the correct policy or statute, log enquiries, make bookings; validate and process applications accurately and appropriately.
- Confidently, impartially, politely and compassionately provide advice, guidance and signposting to customers, partners, and businesses
- Ad hoc administration duties.
Requirements:
- Customer Service Skills
- Understanding of the planning/scheduling maintenance works or similar (desirable)
- An excellent telephone manner.
- Ability to work under pressure and meet tight deadlines.
- Working knowledge of MS Office including Excel and Outlook
If you would like to be considered for this role, please apply online. Thanks @RG
Resourcing Group is acting as an Employment Business in relation to this vacancy.