A Customer Care Advisor / Repairs Planner is required for a contractor based in Greater Manchester for an initial 5 months contract which could lead into a permanent post. The role is working on behalf of a housing association covering the Oldham area.
Key responsibilities:
* Monitor the live job schedule board to ensure engineers are fully utilized throughout the day
* Arranging follow on appointments for any jobs not completed on first visit.
* Allocate Emergencies throughout the day
* Closing jobs in the system complete or cancelled as the day unfolds.
* Clear any jobs flagged as no access (48 hours)
* Appointing any jobs that are unappointed in the system
* Planning appointments for any Legal Disrepair Jobs
* Dealing with any Out of Hours jobs including payments.
* Raising Purchase orders as required.
This is an outstanding opportunity to join a well respected employer with good long term prospects.
Resourcing Group is acting as an Employment Business in relation to this vacancy.