My Client has an excellent opportunity for a Continuous Improvement Manager to join their company. The position will oversee all operational, financial and customer activities across multiple sites around the UK.
The encumbant should ensure that policies and procedures are being implemented in their property or portfolio and will ensure that all customer support, engineering and security groups are all performing to expected levels and provide leadership and oversight across these teams.
Oversee all processes for building systems and critical facilities equipment including fire/life safety, mechanical and electrical systems. Plan, implement, co-ordinate and supervise all mechanical/electrical operations, maintenance and energy management programs for a critical facilities environment.
Develop strong relationships with the customer and embed a culture of "Service Excellence" with internal and external customers.
Lifecycle Planning and assisting with projects to acheive PUE Reduction.
Execute all aspects of data centre operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data centre operation to achieve 100% uptime and 100% compliance with all customer SLAs.
Work with Asset Management and Property Manager in the planning, budgeting and control of operating and capital expenditures.
Ensure the Property Manager is supported in submitting all required financial reporting to Asset Management within specified timelines.
Work with the Property Manager to maintain cost-effective and efficient operations of the building.
Recommend cost and efficiency improvements to be implemented.
Work with other DC Managers to ensure multi-site contract leverage and attain economy of scale on repeat services.
Have a good knowledge of all leases and Service Agreements and ensure compliance with lease terms at all times.
Work with Property Manager and customers to resolve any disagreements or disputes related to the leases or SLAs.
Skills & Experience
Planning, organising and prioritising skills
Excellent verbal and written communication skills
Strong rapport and relationship building skills with both internal and external customers
Ability to work under pressure and keep calm in a crisis
Previous experience managing a small team
Experience of coaching, training and developing a team both technical and non-technical
Experience of dealing with customer problems in difficult circumstances
Experience of implementing cost controls
Appreciation of the data centre and co-location sector
Computer-literacy/IT skills - email, data entry, excel, power point, word
Recognized formal technical training
Significant experience of knowledge of critical building infrastructure (e.g. UPS, Generators, BMS, HV/LV systems and switching, cooling systems, etc.)
Package Summary
- Monday to Friday
- Salary £80k to £90k + 10% Bonus
- Private Medical Cover
- Travel paid to all sites
- Hybrid Working 2 days from home per week (2 days in local site & 1 other site visit per week)
- Good Pension Scheme
- Buy / Sell Holiday
- 25 Days Annual Leave + Bank Holidays
- Subsidised Eye Tests
- Salary Sacrifice EV Car Scheme
- Health Cash Plan
- Retail Discounts
Please apply online or contact Tarik Bell-Ross for further information. (01184677784 or [email protected])
Resourcing Group is acting as an Employment Agency in relation to this vacancy.