Jan 06, 2025
Job Advertisement: Temporary Admin/Clerical Coordinator
Contract Duration: January 20, 2025 - June 23, 2025
Location: Derby
About the Role
We are seeking a dedicated Admin/Clerical Coordinator to join our team on a temporary basis. In this role, you will manage the execution of work order processes, including coordinating planned and reactive services. You will collaborate with engineering teams, supply chain partners, and clients to ensure efficient service delivery and high customer satisfaction.
Key Responsibilities:
- Oversee end-to-end work order management, coordinating all planned and reactive services.
- Accurately record information to resolve service requests, incidents, and complaints, ensuring proper classification for trend analysis.
- Monitor, action, and escalate work orders to meet service level agreements (SLAs), while keeping customers informed of progress.
- Manage the procurement of services from external supply partners, including purchase order creation and oversight of service delivery.
- Develop and maintain expertise in Corrigo, mobile applications, scheduling systems, and facilities management services.
- Identify skill development opportunities, seek assistance to acquire new competencies, and maintain personal development records.
- Stay informed about contract updates and share relevant information with team members and stakeholders.
- Handle and resolve customer issues following the Customer Complaint process.
- Support various contracts, projects, and initiatives as needed to align with business demands.
Qualifications and Experience:
- 2+ years of experience in administration, work order management, scheduling, or mobile resource planning. Facilities Management (FM) experience is advantageous.
- Proven ability to coordinate service delivery in a mobile field force environment, including parts and subcontractor management.
- Experience in customer service environments focused on SLAs, performance metrics, and achieving work targets.
- Excellent communication skills, both written and verbal.
- Ability to remain composed and effective in a high-paced environment.
Resourcing Group is acting as an Employment Business in relation to this vacancy.